Last updated: April 2026
Thank you for shopping with Solo Travel Globe.
Because our products are digital products delivered electronically, we do not accept physical returns. By purchasing a digital product from our website, you agree to the following refund and returns policy.
Digital Product Nature
All products sold on this website are digital products, including itinerary guides, downloadable files, planning resources, and other travel-related digital content.
No physical item will be shipped.
No Returns
Because digital products cannot be physically returned and can be accessed immediately after purchase, we do not accept returns once a purchase has been completed.
Refund Policy
All sales are generally final.
Refunds may only be considered in the following situations:
- You were charged more than once for the same product by mistake.
- You did not receive access to the product due to a technical issue on our side.
- The file is corrupted or unusable and we are unable to provide a working replacement within a reasonable time.
- You purchased the same product twice accidentally.
Refunds will not be provided for:
- change of mind
- accidental purchase after successful delivery
- failure to read the product description before purchase
- incompatibility with your personal preferences or travel style
- issues caused by your own device, browser, email settings, download restrictions, or internet connection
- itinerary preferences, route changes, or travel outcomes after purchase
Access Issues
If you have trouble accessing your purchase, please contact us before requesting a refund. In most cases, we can resolve access or download issues quickly.
Refund Request Period
If you believe you qualify for a refund under this policy, please contact us within 7 days of purchase with:
- your order number
- the email address used for purchase
- a short explanation of the issue
Processing Approved Refunds
If a refund is approved, it will be returned to your original payment method. Processing time may vary depending on your bank or payment provider.
Product Updates and Content Changes
Our digital travel products are informational resources designed to help with trip planning. Travel details may change over time, including prices, opening hours, transport schedules, and local conditions.
It is the customer’s responsibility to verify important travel information before booking or traveling.
Consumer Rights
Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.
Contact
If you have any questions about this Refund & Returns Policy, please reach out to us through the Contact page.